Contact us

In the event that you wish to contact us, call us toll free at 800-268-4414. Dial extension 4 to speak to our customer service department. Our hours of customer service are 9am to 5pm EST Monday through Friday (excluding holidays). You can also email us with the form provided below or you can mail us at 145 Milner Avenue, Scarborough, Ontario, Canada, M1S 3R1.

Please note, If your inquiry regarding a warranty issue on your current mattress, you must contact the retailer that you purchased your bed from. We will then work with their customer service department to resolve the issue.

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Contact info

(800) 268-4414 ext. 4
Customer service hours: Monday to Friday, 9am – 5pm EST
145 Milner Avenue
Scarborough, Ontario
Canada, M1S 3R1

Warranty card information

Attached to every mattress that we manufacture is our comprehensive warranty card which provides detailed information about the products terms & conditions of warranty, as well all, valuable information about protecting your mattress investment, In the chance that you no longer have the warranty card, here is an online version.

» View the Sealy Certificate of Limited Warranty – revision 02/13

» View the Sealy Warranty Schedule – revision 09/12

» View warranty card – revision 07/12

If you have a general inquiry regarding mattresses...

If you have a general inquiry about a mattress including where to buy a Sealy mattress, proper mattress care, mattress sizing, product information, specifications & more you can visit frequently asked questions or find an authorized retailer, In addition, if you have a question that you cannot find the answer, please email us.

What information will I need in order to make a warranty claim?

If you purchased your mattress from a retailer, you must contact the retailer's customer service department. If the retailer is no longer in business, you can contact us by phone, mail or email. However, you will be required to have the original proof of purchase, which will provide us valuable information about your product. You will be asked to fill out a warranty request form & include pictures of the mattress.

Protect your investment

Although our warranty is quite comprehensive, there are a number of simlple requirements you should follow from the very first day of delivery. Here is a summary of Do's & Dont's that will protect you mattress & warranty. See our online warranty card for complete details.

  • Do: buy a proper mattress protector to prevent accidental staining
  • Do: buy an approved bedframe that supports the center of the boxspring
  • Do: keep your original bill of sale, warranty card & law tags
  • Do: rotate & vacuum your mattress every three months
  • Don't: Allow anyone to jump up & down on the mattress
  • Don't: Use an inappropriate bedframe which does not have center support
  • Don't: Bend the mattress more than 25 degrees for any reason
  • Don't: Attempt to move the mattress by yourself
  • Don't: Place a board between the mattress & the boxspring
  • Don't: Place your mattress near an open flame or smoke in bed
  • Don't: allow your mattress to get wet, including natural perspiration
  • Don't: use dry cleaning fluid of any type to clean spills

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