How may we help you?
For over 125 years we've been helping tuck consumers into bed. If you are one of those customers who purchased a Sealy mattress, we thank-you. At Sealy, we make the mattress that makes you more comfortable.
For over 125 years we've been helping tuck consumers into bed. If you are one of those customers who purchased a Sealy mattress, we thank-you. At Sealy, we make the mattress that makes you more comfortable.
In the event that you wish to contact us, call us toll free at 800-268-4414. Dial extension 3 to speak to our customer service department. Our hours of customer service are 9am to 5pm EST Monday through Friday (excluding holidays). You can also email us with the form provided below or you can mail us at 145 Milner Avenue, Scarborough, Ontario, Canada, M1S 3R1.
Please note, If your inquiry regarding a warranty issue on your current mattress, you must contact the retailer that you purchased your bed from. We will then work with their customer service department to resolve the issue.
Attached to every mattress that we manufacture is our comprehensive warranty card which provides detailed information about the products terms & conditions of warranty, as well all, valuable information about protecting your mattress investment, In the chance that you no longer have the warranty card, here is an online version.
If you have a general inquiry about a mattress including where to buy a Sealy mattress, proper mattress care, mattress sizing, product information, specifications & more you can visit frequently asked questions or find an authorized retailer, In addition, if you have a question that you cannot find the answer, please email us.
If you purchased your mattress from a retailer, you must contact the retailer's customer service department. If the retailer is no longer in business, you can contact us by phone, mail or email. However, you will be required to have the original proof of purchase, which will provide us valuable information about your product. You will be asked to fill out a warranty request form & include pictures of the mattress.
Although our warranty is quite comprehensive, there are a number of simlple requirements you should follow from the very first day of delivery. Here is a summary of Do's & Dont's that will protect you mattress & warranty. See our online warranty card for complete details.